Frequently Asked Questions

What kind of vaults and storage facilities do you work with?

We use private, highly secure, and insured vaults located in tax-free and bonded zones worldwide. All facilities meet top international security standards with advanced surveillance, biometric access controls, and 24/7 monitoring systems.

Where are these vaults located?

Our partner vaults are strategically located in Hong Kong, Singapore, Thailand, London, Zurich, Geneva, New York, Frankfurt, Toronto, Manila, Tel Aviv, and more. Each location is carefully selected for political stability, legal framework, and security infrastructure.

Can you accommodate other storage locations as well?

Yes. We offer bespoke storage arrangements in any strategic location requested by our clients. Our global network allows us to establish secure storage solutions in jurisdictions that meet your specific requirements for privacy, accessibility, and legal framework.

I didn't buy my precious metals from you—can I still store them with you?

Absolutely. We accept valuables for storage regardless of where they were purchased. Our services are available to all clients seeking secure storage solutions, whether for newly acquired assets or existing holdings requiring professional safekeeping.

Can I visit my precious metals in storage?

Yes. Vault visits can be arranged by appointment, depending on local jurisdiction and facility protocol. We coordinate with vault management to schedule secure viewing appointments that comply with all security procedures and local regulations.

Why store with you instead of directly with a logistics company or a bank?

We offer personalized service, independence, and transparency. Banks and generic logistics firms often lack flexibility, direct client communication, or segregated storage options. Our specialized focus on high-value assets ensures dedicated attention and customized solutions.

Do you provide full transportation services?

Yes. We manage secure pickup, customs clearance, and global delivery through insured armored logistics partners. Our comprehensive service includes door-to-door transport, documentation handling, and real-time tracking throughout the entire journey.

Is my property insured in storage or during transit?

Yes. We provide full insurance underwritten by major insurers (e.g., Lloyd's of London), covering transit and vault storage. Our comprehensive coverage protects against theft, damage, and other risks, giving you complete peace of mind for your valuable assets.

What items can I store besides precious metals?

We store fine art, luxury goods, gemstones, important documents, and digital assets (e.g., crypto hardware wallets). Our secure facilities are designed to accommodate a wide range of high-value items requiring specialized storage conditions and security protocols.

How do I open an account?

Simply contact us via our contact form or schedule a consultation. Our team will guide you through the secure onboarding process, including identity verification, service customization, and account setup to meet your specific storage and logistics requirements.